Legal

Privacy Policy

How Your City Assist handles your data and protects your identity.

📍 No background tracking
🔒 Encrypted Data
🚫 No selling to 3rd parties
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Section 01

Introduction

Welcome to Your City Assist. We believe that finding local services should be easy, fast, and private. This Privacy Policy explains how we collect, use, and protect your information when you use our app to find nearby assistance.

By using the App, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and do not sell your personal data to third-party advertisers.

Note: This policy applies to all users of Your City Assist. Whether you are searching for a mechanic, a hospital, or a local shop, your data safety is our priority.

Effective Date: April 1, 2025  |  Platform: Android & iOS  |  Region: Nepal

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Section 02

Information We Collect

To provide accurate local recommendations, we may collect the following data:

1. Location Data

  • Precise Location: If you grant permission, we use GPS to show services immediately around you.
  • Manual Search: If you deny GPS access, we only process the city or area name you manually type into the search bar.

2. Personal Account Data

  • Name and Email address (if you choose to register).
  • Phone number (optional, used if you wish to contact vendors directly).
  • Profile picture and user reviews you choose to post.
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Section 03

How We Use Your Location

Your location is used exclusively to fulfill your requests for local information:

  • To display the distance between you and the service provider.
  • To provide turn-by-turn navigation to your chosen destination.
  • To surface "Emergency Services" nearest to your current coordinates.
Privacy Check: We do not track your location in the background. We only access your location when the app is open and you are actively searching for a service.
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Section 04

Data Sharing & Third Parties

We only share data with third parties in the following strictly limited cases:

  • Map Services: We use Google Maps or Mapbox API to render maps. They receive your location only to show your position on the map.
  • Service Providers: If you click "Call" or "Inquiry," the specific business will see your contact details to respond to you.
  • Legal Compliance: Only if required by law to protect users or respond to legal processes.
We do not share your movement patterns or personal contact lists with data brokers.
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Section 05

Data Security & Retention

Your data is stored securely using industry-standard encryption:

  • Encryption: All data sent between the app and our servers uses HTTPS/TLS encryption.
  • Account Data: Retained as long as your account is active. You can delete it at any time.
  • Search History: Locally stored on your device and can be cleared in the app settings.
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Section 06

Your Rights & Choices

You have full control over your privacy settings:

  • Permissions: You can revoke location access through your phone settings at any time.
  • Data Deletion: You can request full deletion of your account and all associated data via the app settings.
  • Opt-Out: You can use the app as a "Guest" without providing any personal identity data.
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Section 07

Contact Us

For questions or concerns regarding your privacy, please contact our team:

  • Email: [email protected]
  • Support: Available Sunday–Friday, 9 AM to 6 PM
  • Location: Kathmandu, Nepal